CUSTOMER RELATION MANAGEMENT (CRM)

Small Business Must Make A Paradigm Shift

You might ask, what is a paradigm shift? It's a dramatic change in thought process, methodology, or practice. It often refers to a major change in thinking and planning, which ultimately alters the way projects or programs are implemented.

As of 2024 while it

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s true more companies are aware of CRM today.  What is also true is still many companies have not made the Paradign Shift. In Addition there are real world challenges that American Strategic Consultants (ASC) understands and can help your company overcome.

• Allows them the optimization on productivity and increase sales
• Allows a small business to utilize the information provided by retention solutions and combine it with social media to develop a strategic plan of action.
• Allows them to integrate social media solutions as a part of the solution – not the solution itself.

ASC understands the real BOSS is the customer – If the customer is in charge (and they are) then the best way to retain them is to understand that we don’t manage them.  We need to inform them.  ASC will deliver services that you want and need. Thus your company will be free to concentrate on what you’re good at: Your Core Business Model.

BENEFITS OF ASC CUSTOMER RELATION MANAGEMENT ANALYTICS

Will provide management and employees with the information and processes necessary to know their customer, to understand and identify customer needs and to effectively build relationships between the company

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s customer base.

CRM IN 2024 AND BEYOND

At ASC we understand that the Customer is the next competitive advantage for organizations in the 21st century.

In short companies can no longer compete merely on the basis of price or products, the customer experience is no the critical part of the transaction today and beyond.